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Hotel Operations

Hotel operations encompass all the necessary activities required to keep a hotel running efficiently, sustainably, and deliver an excellent guest experience.

02

Management

03

Front & Back Office

04

Housekeeping & Maintenance

05

Food & Catering

06

Performance Evaluation

07

Guest Experience

08

Sustainability

Opening & Setting Up

  • How to make a business plan

  • Market Research

  • Get to know your competition

  • All you need to know about Types and Categories of Hotel Rooms

  • Configuring room types

  • GDPR Regulations

  • Implementing GDPR

2

Management

The hotel management team

Working with consultants

Hotel Star Rating Explained

7 Books that every hotel manager should read

Top Hospitality Podcasts for Hoteliers & Industry Professionals

Stress Management for Hotel Managers - Reduce Workplace Stress

Top Hospitality Staffing Solutions: Agencies and Software for Hotels

3

Front & Back Office

  • What is Benchmarking in the Hotel Industry?

  • Benchmarking most useful KPIs

  • How to Understand your Competition

  • Understanding Hotel Market Share: Indicators & Analysis

  • Master Competitive Analysis in Hospitality

4

Housekeeping & Maintenance

  • A guide to Forecasting & Budgeting

5

Food & Catering

All you need to know about Hotel F&B profit margins

How Ghost Kitchens Transform Hotel Dining and Food Delivery

6

Performance Evaluation

Top KPIs to evaluate hotel performance

Top KPIs for Experience Revenue Managers

Benchmarking most useful KPIs

Reputation management most useful KPIs

RevPAR։ What is RevPAR In Hotels & How Do You Calculate It?

What Is EBITDAR in Hospitality and How To Calculate It?

7

Guest Experience

What Is Guest Experience in the Hospitality Industry?

Hotel Upselling Tactics - Boost Guest Satisfaction

Memorable Guest Experiences: From Check-In to Check-Out

How to personalize guest experience

Improve Guest Experience with Technology

Why you Should Embrace Contactless Technology

Technology Solutions to Better Communicate with Guests

8

Sustainability

  • How to make hotel operations sustainable

  • How to become a Sustainable Hotel

  • Transform Your Property with Sustainable Practices

  • Zero Waste Actions

  • Zero Waste Swaps

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