Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.

With my experience in managing clients around the globe, and the fact that they often need help with choosing the right set of tools, I thought I'd give you some important information - an everything-to-know kind of guide - to help you make an informed choice.

Looking to maximize your hotel's revenue in 2025? Our comprehensive guide compares the top revenue management systems (RMS) to help you...

Though it's essential to choose a Channel Manager for your property, the abundance of options can make the process seem overwhelming...

A Channel Manager increases your online visibility and lets you take advantage of the Billboard Effect: the opportunity to sell more rooms by connecting to new Online Travel Agencies.

While there are various Revenue Management Systems (RMS) present in the market, and the decision depends on the hotel’s size and needs, there are some strategic considerations before implementing a system.

Now that you know what a Channel Manager is, it is time to consider how to best use it: let’s learn about channel management and the best distribution strategies you can adopt at your hotel!

1. Will the Channel Manager Integrate with the Property’s Booking Engine? Properties with a direct booking channel often have a good...

Search for “hotel Channel Manager” on Google, and you will be amazed to see how many of them are available online! Which one to choose?!... Without further ado, here are our top 10 tips:

Hotel metasearch management software ensures you're not just another listing in that mix – it's the technology that automates your presence and bidding across these platforms to capture high-intent bookings.

Channel Manager software automates hotel inventory, rates, and availability updates across all booking platforms, saving time, preventing overbookings, and expanding your revenue potential.

It wasn’t very long ago that robots were part of the sci-fi realm. We didn’t see them waltzing about, performing tasks, understanding us,...

Are you new to booking engines or need a deeper understanding before making your choice? Let's break down everything you need to know...

Here are the top benefits and features to be considered while looking for an online booking engine:

Here are five impactful communication solutions your hotel should use to enhance the guest experience.