Best Hotel Guest Communication Solutions 2025 — Live Chat & Messaging Tools

Gavin Hughes
Sep 17
13 min read

Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.

2025 List of the Best Hotel Guest Communication Solutions

Start your search with our most popular solutions below.

Canary Technologies

Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform.

Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group.

Canary's solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary's Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, and Digital Tipping.

Canary Technologies — Pricing

Canary Technologies' pricing isn't publicly available, and/or Canary Technologies has opted not to share pricing on their profile. This means that Canary Technologies' price is flexible and will depend on several factors, such as the number of rooms, requested integrations, location of your business, etc.

Canary Technologies - Recommended For

Recommended for large and medium hotels in North America and Europe. Recommended for midscale and upscale properties.

Canary Technologies - Third-Party Integrations

Canary Technologies - Pros & Cons

Pros:

Canary Technologies has a high average review score of 4.7, calculated from 909 reviews
Canary Technologies has many registered integrations with third-party applications

Cons:

Marketing Software by Canary Technologies

Canary offers an array of products catered specifically for the hotel industry, including:

Mobile Check-In & Checkout: seamlessly check-in guests without exchanging credit cards, IDs, or registration forms, reducing the time required for check-in and checkout by 90%.

Dynamic Upsells: offer upgrades and add-ons to guests from the time of booking through checkout, creating thousands of dollars in new revenue per week and up to 40% increase in ancillary revenue.

AI Guest Messaging: enable front desk and concierge teams to easily communicate with hotel guests at scale, saving valuable time through automated AI responses and instant translation of 100+ languages.

The Hotels Network

They are a technology company serving 20,000 hotels worldwide, offering a full-stack growth platform to power hotels´ direct channel.

By leveraging a series of integrated tools and analytics, hotel brands can attract, engage, and convert guests throughout the user journey.

In addition to price comparison, reviews summary, and a full suite of personalization options, The Hotels Network's Predictive Personalization product harnesses machine learning techniques to predict user behavior and then automatically personalizes both the message and the offer for each user. The company's latest innovation, BenchDirect, is the first benchmarking product for the direct channel, providing hotels with never-before-seen competitive data that completely changes the rules of the game.

The Hotels Network's mission is to improve the online booking experience, grow direct bookings, and strengthen the relationship between hotel brands and their guests.

The Hotels Network integrates with over 450 Booking Engines; serves hotels that have any CRM, and also connects with many PMS solutions.

The Hotels Network — Pricing

The Hotels Network's BenchDirect platform is free forever!

The Hotels Network offers 3 main packages:

Getaway for 200€ per month

Summer for 400€ per month

Honeymoon for 600€ per month

As for the setup cost, it is a 350€ one-time payment.

And, if you'd like personalized help from a Success Specialist, you can have it for only 10% of the monthly platform fee.

The Hotels Network - Recommended For

Recommended for small, medium, and large hotels and multi-property / hotel chains in Europe, North America, Asia-Pacific, Latin America, and Middle East, and Africa. Recommended for economy, midscale, and upscale properties.

The Hotels Network - Third-Party Integrations

The Hotels Network - Pros & Cons

Pros:

The Hotels Network has a high average review score of 4.7, calculated from 311 reviews
The Hotels Network is an affordable solution with low pricing ranking
The Hotels Network has many registered integrations with third-party applications

Cons:

Marketing Software by The Hotels Network

Conversion & Personalization allows hoteliers to personalize the website user experience, tailoring messages and offers to each individual to boost conversion rates.

Intelligent behavioral triggers ensure you show users personalized messages at critical points in the booking process to create urgency, decrease the risk of bounce, and encourage engagement.

You can also showcase any additional benefits of booking direct, such as a welcome drink or late check-out.

With a simple yet powerful feature, visitors will be sure you are offering the best available rate compared to OTAs and other websites, and you can fight real-time disparities with Price Match.

BenchDirect is the first of its kind, a hotel benchmarking platform providing hoteliers with never-before-seen competitive data.

By observing hundreds of millions of users across our network of hotels, our data is unique, both in scale and quality. Through real-time actionable insights, you will not only be able to compare the end results but also gain a clear understanding of how they came to be, so you can unravel the building blocks of an effective direct booking strategy.

With a set of more than 30 key metrics, you can analyze critical data centered around website and booking engine traffic, bookings and pickup, future demand, rates and disparities, and user profile and behavior.

With THN's Predictive Personalization, you can take your website conversion rates to new heights.

This cutting-edge tool utilizes machine learning techniques to predict user behavior and optimize campaigns to deliver hyper-targeted offers to users.

By showing the right message to the right guest at the right time, Predictive Personalization significantly boosts conversion rates, ensuring that you're not just driving traffic, but turning it into valuable direct bookings.

This unique perk allows hoteliers to provide that safety guests are looking for, making sure their hotel remains top-of-mind while significantly boosting their direct bookings - it's a win-win!

THN's Business Intelligence platform gathers and analyzes performance data, helping hoteliers make strategic decisions about their direct booking channels. It integrates data from various touchpoints, providing actionable insights that can improve revenue management, marketing efforts, and overall business performance.

This tool is vital for hotels looking to maximize profitability by fully understanding their booking data and market position.

Rate Shopping and Market Intelligence Software by The Hotels Network

Conversion & Personalization allows hoteliers to personalize the website user experience, tailoring messages and offers to each individual to boost conversion rates.

Intelligent behavioral triggers ensure you show users personalized messages at critical points in the booking process to create urgency, decrease the risk of bounce, and encourage engagement.

You can also showcase any additional benefits of booking direct, such as a welcome drink or late check-out.

With a simple yet powerful feature, visitors will be sure you are offering the best available rate compared to OTAs and other websites, and you can fight real-time disparities with Price Match.

Metasearch Management Software by The Hotels Network

Conversion & Personalization allows hoteliers to personalize the website user experience, tailoring messages and offers to each individual to boost conversion rates. Intelligent behavioral triggers ensure you show users personalized messages at critical points in the booking process to create urgency, decrease the risk of bounce, and encourage engagement. You can also showcase any additional benefits of booking direct, such as a welcome drink or late check-out. With a simple yet powerful feature, visitors will be sure you are offering the best available rate compared to OTAs and other websites, and you can fight real-time disparities with Price Match.

BenchDirect is the first of its kind, a hotel benchmarking platform providing hoteliers with never-before-seen competitive data. By observing hundreds of millions of users across our network of hotels, our data is unique, both in scale and quality. Through real-time actionable insights, you will not only be able to compare the end results but also gain a clear understanding of how they came to be, so you can unravel the building blocks of an effective direct booking strategy. With a set of more than 30 key metrics, you can analyze critical data centered around website and booking engine traffic, bookings and pickup, future demand, rates and disparities, and user profile and behavior.

With The Hotels Network's Predictive Personalization, you can take your website conversion rates to new heights. This cutting-edge tool utilizes machine learning techniques to predict user behavior and optimize campaigns to deliver hyper-targeted offers to users. By showing the right message to the right guest at the right time, Predictive Personalization significantly boosts conversion rates, ensuring that you're not just driving traffic, but turning it into valuable direct bookings.

By understanding the importance of building trust and loyalty with guests, we've developed SafeDirect - a powerful product that seamlessly integrates travel assistance insurance into the direct booking process and is managed entirely by our team of experts. This unique perk allows hoteliers to provide that safety guests are looking for, making sure their hotel remains top-of-mind while significantly boosting their direct bookings - it's a win-win!

KITT is the first hospitality AI-powered guest service agent, offering 24/7 assistance to guests through voice or text. It can handle booking inquiries, upsell services, and answer common questions, all while reflecting the hotel's brand voice. With multilingual capabilities, it improves communication with guests worldwide, helping hotels enhance operational efficiency and improve customer satisfaction by reducing staff workload.

The Hotels Network's Business Intelligence platform gathers and analyzes performance data, helping hoteliers make strategic decisions about their direct booking channels. It integrates data from various touchpoints, providing actionable insights that can improve revenue management, marketing efforts, and overall business performance. This tool is vital for hotels looking to maximize profitability by fully understanding their booking data and market position.

The Hotels Network's Demand product is a full-service digital marketing suite designed to drive high-quality traffic to hotel websites. It combines machine learning with automated cross-channel bidding to optimize metasearch campaigns, focused on increasing your direct conversion and revenue, while also increasing brand visibility.

Predictive Audiences identify high-value website visitors thanks to hospitality-specific algorithms that understand user behavior. By targeting them in retargeting campaigns, these audiences optimize your traffic acquisition performance and boost your direct revenue.

Guest Communication Software by The Hotels Network

KITT is the first hospitality AI-powered guest service agent, offering 24/7 assistance to guests through voice or text.

It can handle booking inquiries, upsell services, and answer common questions, all while reflecting the hotel's brand voice.

With multilingual capabilities, it improves communication with guests worldwide, helping hotels enhance operational efficiency and improve customer satisfaction by reducing staff workload.

guestjourney

Maximize revenue with a real human connection, automated.

We send real human-made videos, personalized by AI, at key moments in the guest journey. Delivered via WhatsApp, email, and SMS to boost bookings, upsells, and repeat stays.

guestjourney — Pricing

Pricing starts from €149/month. One-time setup starts at €299.

guestjourney - Recommended For

Recommended for medium and large hotels and multi-property / hotel chains in Europe and North America. Recommended for upscale properties.

guestjourney - Third-Party Integrations

Mews | Apaleo |

guestjourney - Pros & Cons

Pros:

Cons:

GuestJourney has a few registered integrations with third-party applications

Guest Communication Software by guestjourney

GuestJourney.ai helps hotels increase revenue and guest engagement by sending personalized, automated video messages at key moments in the guest journey — from booking to check-out.

Using guest data from your PMS or CRM, our platform creates and delivers human video messages via email, WhatsApp, or SMS.

These videos drive more direct bookings, upsells, F&B spend, and reviews — with zero extra effort from your team. No code, no complexity. Just plug & play.

Hotels can choose the tone, actor, language and brand style. It's a human connection, on autopilot — designed to turn every guest touchpoint into revenue.

GuestJourney is a fully managed, plug & play solution. No training. No dashboards. Just results.

We take care of the full setup and execution, so you don't have to:- We create your branded base video- We handle integration with your PMS or guest messaging tools (if needed)- We automate the messaging at the perfect moment in the guest journey- We manage everything behind the scenes

There's nothing to learn, install, or manage. You never have to log in.We handle the work — you enjoy more revenue, higher engagement, and better guest experiences.

Visito

Conversational AI for hotels. Automate 90%+ of guest messages on your website, WhatsApp, and Instagram. 3x direct bookings and cut support costs by 10x.

Visito — Pricing

Starts at US$99 / month

Visito - Recommended For

Recommended for small, medium, and large hotels, hostels, and multi-property // hotel chains in Europe, North America, Asia-Pacific, Latin America, the Middle East, and Africa. Recommended for economy, midscale, and upscale properties.

Visito - Third-Party Integrations

Cloudbeds | SiteMinder | Mews | Mirai |

Visito - Pros & Cons

Pros:

Cons:

Visito has too few registered integrations with third-party applications

Marketing Software by Visito

Visito is the conversational AI platform for modern hotels. We help properties automate guest communication on the website, WhatsApp, Instagram, and Messenger.

No app downloads, no logins. Hotels using Visito reduce repetitive support work and capture more direct bookings through real-time conversations.

Live in 20+ countries and handling guests from 140+, Visito is built to save time and convert more guests, without changing how your team works.

Guest Communication Software by Visito

Visito is the conversational AI platform for modern hotels. We help properties automate guest communication on your website, WhatsApp, Instagram, and Messenger.

No app downloads, no logins. Hotels using Visito reduce repetitive support work and capture more direct bookings through real-time conversations.

Live in 20+ countries and handling guests from 140+, Visito is built to save time and convert more guests, without changing how your team works.

Whistle

Whistle for Cloudbeds is an enhanced guest engagement solution that gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations, and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay.

Whistle — Pricing

Whistle's pricing isn't publicly available, and/or Whistle has opted not to share pricing on their profile. This means that the Whistle price is flexible and will depend on several factors, such as the number of rooms, requested integrations, and the location of your business, among others.

Whistle - Recommended For

Recommended for medium and large hotels in Europe, North America, Asia-Pacific, Latin America, the Middle East, and Africa. Recommended for economy and midscale properties.

Whistle - Third-Party Integrations

Whistle - Pros & Cons

Pros:

Whistle has a high average review score of 4.7, calculated from 131 reviews
Whistle has many registered integrations with third-party applications

Cons:

GuestJoy

A SiteMinder company, Gues,tJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.

GuestJoy is a great match for boutique hotels, small chains, and larger city hotels. It is extremely easy to use, and we provide best-in-class support to help you along the way.

Main features:

Online check-in, distributing key codes
Pre and post-stay emails, announcements
Upselling pre-arrival with segmentation
Private surveys - understanding guest issues
TripAdvisor and Google integration
Data & Reports

GuestJoy — Pricing

Monthly fee + fee based on the number of rooms and modules in use. GuestJoy doesn't charge commission on additional revenue generated. Training, support, and assistance are included in the monthly cost and are unlimited.

GuestJoy - Recommended For

Recommended for medium hotels and hostels in Europe. Recommended for economy and midscale properties.

GuestJoy - Third-Party Integrations

HotelTime | SiteMinder | Mews | Cloudbeds |

GuestJoy - Pros & Cons

Pros:

Cons:

GuestJoy has a low popularity ranking on HotelMinder
GuestJoy has too few registered integrations with third-party applications

HiJiffy

HiJiffy is an advanced AI-powered guest communication platform designed specifically for the hospitality industry. It consolidates multiple communication channels into a unified inbox, allowing hotels to automate up to 90% of guest queries and significantly improve guest interaction efficiency.

Key features of HiJiffy include:• Omnichannel communication - centralizes guest queries from website chat, social media, WhatsApp and more into a single interface• Conversational AI chatbot that can automatically answer over 85% of common guest questions in over 130 languages• Seamless integration with hotel systems like PMS to enable automated services like online check-in, digital keys, in-stay requests, upsells and more• Campaign management tools to optimize direct bookings and upselling opportunities• Performance analytics and guest feedback insights• Quick setup and easy to use interface that can be customized to match hotel branding.

By automating repetitive tasks with AI, HiJiffy helps hotels reduce operational costs, minimize staff workload, and improve response times. This allows hotel staff to focus on higher-value guest interactions. Real results reported by HiJiffy clients include 92% customer satisfaction scores, 60% online check-in completion rates, 5% chat-to-booking conversion, and 70% reduction in incoming calls.

HiJiffy integrates with leading hotel systems like Oracle Opera, Mews, D-Edge, Oaky, Cloudbeds, and more. Over 2,100 hotels, resorts, and hostels worldwide trust HiJiffy to digitalize their guest communications and boost revenue.

Revinate

Revinate Ivy (formerly Ivy by GoMoment) is an AI-powered text messaging solution designed to enhance guest communication from pre-arrival to post-departure, driving guest satisfaction and revenue for hotels.

Instant Guest Interaction: Revinate Ivy leverages AI to automate responses to frequent guest inquiries, providing instant answers and freeing up hotel staff to focus on more complex requests. This fosters efficient and satisfactory guest interactions, increasing overall guest contentment.

Single Platform Management: The platform offers a centralized hub for managing guest requests across multiple communication channels, including text messages and WhatsApp. This unified approach simplifies the tracking of guest statuses and survey responses, ensuring seamless communication and streamlined operations.

Two-Way Communication: Ivy facilitates proactive engagement with guests, allowing hotels to request feedback or extend special offers without the need for guests to download any additional apps. This two-way communication enhances the guest experience and opens new opportunities for hotels to increase revenue through personalized offers.

Advanced AI Capabilities: The solution uses industry-leading AI to understand the sentiment behind guest requests, providing contextually appropriate responses. Staff are further supported with AI-powered smart suggestions, which offer up to three previous responses to similar queries.

Analytics and Reporting: Revinate Ivy includes easy-to-track analytics that provide valuable insights into guest engagement, automation rates, and staff response times. Additionally, automated weekly reports on program performance are generated and delivered via email, helping hotels continuously improve their service strategies.

Revinate — Pricing

From $4 per room per month (with a minimum of $399)

Revinate - Recommended For

Recommended for large hotels, hostels, multi-property // hotel chains and resorts in North America. Recommended for midscale properties.

Revinate - Third-Party Integrations

Revinate - Pros & Cons

Pros:

Revinate has many registered integrations with third-party applications

Cons:

Revinate has a low popularity ranking on public forums

Why Do You Need a Guest Communication Solution at your Hotel?

With a good guest communication solution, you are able to motivate guests to choose promotions, giving you an opportunity to upsell. Additionally, it allows you to ask for feedback, special requests, and other details to improve the overall guest experience.

Most guest communication solutions also offer in-room chat capabilities, which turns out to be an effective way to understand your guests' needs and requirements. Such a level of responsiveness gives them instant satisfaction to engage with your staff, and eventually lets them consider you a better choice than competitors.

How to Get Started with a Hotel Guest Communication Solution?

There are abundant guest communication solutions available online. In order to shortlist a few options, you need a better understanding of the budget, type of guests who book a stay at your property, features, etc. To get started, choose something simple yet interactive, which gives you the ability to improve guest communication with minimal training required.