In this article, we’re looking at ways guest experience can be improved thanks to the emergence of new technologies.

Changes in customer attitudes and technological advancements have altered what it means to provide a well-rounded guest experience. Here’s how these changes will impact your hotel’s day-to-day operations.

Quick, responsive, and hassle-free guest communication is the best way to engage with prospects before their stay, and with even guests who are currently staying in rooms at the property. There is no need for guest communication to stop once the room's door closes, and using a real-time guest communication solution with live chat, surveys, feedback, reviews, etc., can solve issues before they become bigger problems.

With dozens of booking engines promising to transform your website into a booking machine, how do you choose the right one? We've ranked the booking engines that actually deliver results to our global community of hoteliers. Not marketing promises – real conversion rates, proven ROI, and genuine hotelier satisfaction.

Are you new to booking engines or need a deeper understanding before making your choice? Let's break down everything you need to know...

Fuelled by advancements in technology and data proliferation, decision-makers are continually seeking more sophisticated ways of understanding their operations, guests, and broader market conditions. One key area that stands out in this pursuit of knowledge-based management is the growing adoption and use of business intelligence tools.

Here are five impactful communication solutions your hotel should use to enhance the guest experience.

In this article, we are looking at how the adoption of contactless technology can improve competitiveness, personalization of service, and the day-to-day management of the business.