Boost Your Hotel Bookings with Effective Pop-Up Strategy
- Gavin Hughes
- 4 days ago
- 6 min read
Pop-up notifications, if implemented properly, could be the key to your hotel marketing campaign.
You must have visited several websites that show annoying pop-up boxes, often appearing in the centre of the page. Sometimes, they even cover the entire screen, leaving you wondering why the business owner chose to reach out in such a way.
More often than not, pop-ups lead to one of two outcomes. Bad content makes them seem annoying and forced upon, while persuasion and perspective make them an effective part of your marketing strategy. If you can tap into your prospective guests' psyche, half the battle is already won. Short-form content is often the best medium to win that half.
Pop-ups can have a great influence on the customer’s journey on the website. The right design and content can directly impact your bookings and conversions. So we thought we’d enlighten you about different kinds of pop-ups to help you choose the best way to communicate with prospects.
What is a pop-up in Hotel Marketing?
According to the definition on Wikipedia: ‘A pop-up is a GUI or a graphical user interface display area, often confined to a small window, that suddenly appears in the foreground of the visual interface.’
In layman’s terms, pop-ups appear directly in front of website visitors and encourage them to take an action. This may be to ‘Get a discount’, ‘Book a room’, ‘Sign up for a newsletter’ or simply anything that could lead to a conversion. As marketing tools to be implemented on the website, you need to be careful about the kind of pop-ups you’re using.
Here are a few examples that work well for hotel websites:
Hotel Website Entry Pop-up
As the name suggests, this one appears when the user first visits the page. Entry pop-ups appear once someone clicks a link they’re interested in, reducing the likelihood of a bounce. Though not always leading to a conversion, entry pop-ups could be used to inform rather than persuade.
Click Pop-up in Hotel Marketing
Click pop-ups appear when a visitor hovers over or clicks a specific element on the page. Instead of opening a new tab, which might break the user’s flow or thought process, clicking a link or element opens a pop-up. This allows your visitor to learn something, close the pop-up and still stay on the original page. A click pop-up is the perfect conversion opportunity while ensuring that the visitor doesn’t leave your website.
Scroll Pop-up: An Effective Conversion Tool
If a user is spending time on your page, specifically scrolling down, he’s already interested in your content, isn’t he? Why not make it easier for the user by showing information in an instant pop-up, so he doesn’t have to keep scrolling. Often, it’s better to show a scroll pop-up only after the user has reached the halfway point of the page.
Timed Pop-up for Optimal Conversion Rates
If a user has spent a certain amount of time on your website, it gives you reason to believe that a conversion might be in store. A timed pop-up persuades the user not to think further and just take an action. ‘What are you thinking about? The 10% discount ends today.
Timing pop-ups correctly can have a huge impact on conversion rates. Though 60 seconds is often recommended, it’s better to check the data on your Google Analytics. It will give you a good idea about the average visit duration on your website. Hence, you’d be able to set a timed pop-up to appear before the visitor is ready to leave.
How Exit Pop-up Can Increase Bookings
Exit pop-ups are the most popular and an effective way to convert a prospect who might be leaving the website. For instance, a customer who has added certain products to the cart doesn’t always make the purchase. You could offer a discount code or an incentive to close the deal. Similarly, for customers who haven’t registered yet, the exit pop-up could include a subscription form. Exit pop-ups are often used when a visitor scrolls towards the top of the page to leave.
Note: Exit pop-ups are used based on the movement of the visitor’s mouse cursor. Thus, they aren’t a viable solution for tablets and smartphones. Since it can be difficult to track touch activity on mobile devices, considering the sudden disappearance and reappearance on screen, it’s better to use on-scroll, on-click and on-load pop-ups.
Advantages and Drawbacks of using Pop-up(s) on your Hotel Website
If all marketing strategies came with only pros, marketers' lives would be so much easier, and conversions would skyrocket through the roof. Sadly, that’s not the case. Even pop-ups come with their own sets of pros and cons, summarised below:
Pros:
As compared to traditional forms, a pop-up form converted 1375% better for driving blog subscriptions
Wishpond was able to generate 1,472 leads from blog pop-ups within just three weeks
In most cases, pop-ups have a 2% click-through rate, which is higher than other ad campaigns
A pop-up strategy can immediately boost email list opt-ins
Cons:
If a website has too many ads, 68% of searchers would want the website blocked from search results
Most web browsers have built-in pop-up blockers, reducing the number of users seeing pop-ups
Half of ad agencies aren’t able to determine the ROI from online ads
Google announced that websites with intrusive interstitials will be penalised
Building a Successful Pop-up Strategy for Your Hotel Website
I hope you’re now familiar with the different kinds of pop-ups to use on your hotel website. Here’s our take on how to use them.
Anything you see on a website is part of the virtual real estate. With pop-ups, you don’t have a lot of real estate to work with. Keeping things simple is the way to go. A basic layout, including a headline and body, and an interesting image, could make for a pretty good-looking pop-up.
But once again, you choose from a top banner or a centre screen pop-up to a full-screen welcome mat or a bottom-of-the-page persuasion. The size and shape aren't as important as other elements of your content or your pop-up strategy.
Relevance and Clarity
Disrupting the user experience or flow on a website isn’t always the best decision, unless the disruption caused is relevant and meaningful.
For instance, a pop-up about a 10% discount offer isn’t really going to make a point if the user is on the ‘About Us’ page of the website, trying to just read about the hotel. However, it could be a powerful persuasive tool when used on the ‘Room Details’ page of the website. While offering something valuable, make sure it’s also relevant for the user.
Timeliness
Continuing from above, timeliness is the key factor that affects a user’s psyche. It’s necessary to be strategic about the trigger and timing of pop-ups. Visitors interact with each page differently, and certain types of pages require extra effort. People who stay on pricing or product pages for over 30 seconds are already engaged, and a pop-up with relevant information could be the ‘deal-maker’.
Actionable
Clear and concise information goes a long way in someone’s decision-making process. We’ve seen websites that inform users about a discount but don’t provide the option to simply apply the coupon code. Similarly, ‘Checkout our profile on Instagram’ has a different impact than ‘Follow us on Instagram for Special Deals’. A compelling call-to-action should encourage visitors to take decisive action. Most importantly, visitors should be able to easily exit pop-ups. It’s frustrating to keep looking for that ‘X’ button.
Human
A flawed marketing strategy often doesn’t consider the ‘human touch’. Friendly content and a personal connection not only bring people on board but also let them stay engaged on your platform.
Instead of ‘Subscribe to our blog’, you could use something like ‘Mind if we send you updates about new posts?’. Now, who would say no to something asked so politely?
Why Should You Use Pop-ups on Your Hotel Website?
Usually, pop-ups are considered to be an aggressive form of marketing, affecting user experience and increasing overall advertising spend. However, like most things online, content is the key to converting visitors into customers. When implemented properly, pop-ups can be a great marketing tool to affect purchasing decisions.
Customers engage with pop-ups when the content is right and the time is right.
Pop-ups can directly impact bookings, especially for small independent hotels. Showing clear offerings to potential guests is a good way to provide value.
Pop-ups can improve ranking in search results and significantly boost website visibility.
Pop-ups initiate direct contact with potential guests, minimising intermediaries like Expedia or Booking.com.
Pop-ups can be personalised using customer insights and data to influence purchasing decisions.
Pop-ups can be used to increase traffic on your other platforms, including social media channels.
Still confused?
We understand! It can be hard to wrap your head around multiple marketing tools and advertising mediums to build the perfect strategy to increase conversions and ROI.
Consider letting an expert review your strategy. While a professional does the job, simply sit back and enjoy the increased number of direct bookings.
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