Turning Your Hotel Business Into A “Purple Cow”

Contents

• Taking Customer Service to the Next Level

• Tell Your Hotel’s Story

• Choose a Theme (and Stick to It)

• Give Your Social Media Account a Makeover

Making it in the hotel industry can be quite challenging.  As the Entrepreneur explains, events like the financial crisis, international conflicts, and outbreaks have made it increasingly difficult to keep hotels alive. Under these circumstances, marketing isn’t enough to remain competitive.

Hotels have to become a “Purple Cow”. This is an idea that comes from the book “Purple Cow” by Seth Godin, in which the author compares successful businesses to finding a purple cow while travelling through the countryside.

The point being that, to be successful, a business has to challenge expectations and be impossible to ignore. But how can you make your hotel stand out as unique and remarkable in comparison to the rest of the hotels in the world?

Taking Customer Service to the Next Level

People tend to forget, but theme parks and hotels are a big component of Disney as both a brand and a company. The reason behind its success, however, is not because people just want to visit Disneyland based on how much they like the movies.

As Theodore Kinni explains in “Be Our Guest”, Disney realised they provide a service to their customer, and therefore should do it in the best way possible. In fact, while others aim at satisfying their customers, Disney does everything necessary to exceed their expectations.

Tell Your Hotel’s Story

Sometimes, the biggest treasure was hidden inside your hotel all along. And by treasure, we mean the story behind the building itself.

You may not think that your 30-year-old building has much to say, but visitors from another country will probably find it fascinating to see pictures of how the surrounding neighbourhood has evolved over the last decades.

Now, if the building happens to have been visited by a celebrity or was designed by a famous local architect, even better. Just make sure to do the necessary research and make that information accessible to visitors through pamphlets, plates, and even social media content.

Choose a Theme (and Stick to It)

The tourist business is no stranger to gimmicks: from the  Snow Village restaurant made entirely from ice to the Venetian Resort in Las Vegas, which recreated several landmarks from the famous Italian city. The secret to making this work is commitment.

Nobody thinks of going up the Eiffel Tower when they visit the Parisian Hotel in Macau, but once they climb on the replica, the level of detail the architects put into this project makes it surprisingly memorable for its visitors.

Give Your Social Media Account a Makeover

Companies like Wendy’s and Chipotle have understood that, in order to remain competitive, sometimes you have to literally give your brand a personality.

Like them, different businesses have used their social media content as a way to build a character that both is and represents the brand, and there’s nothing stopping hotels from doing exactly that.

A social media manager can be hired to design the tone of your posts and videos. Are you a homey bed & breakfast that sounds like a gentle grandmother who’s about to cook lunch for you, or a sophisticated business traveller enjoying a nice glass of wine while admiring the view from their room?

Whatever you choose your hotel to become, remember that it has to match the taste of your target audience.